Return Policy

STANDARD RETURN POLICY

Most merchandise that is in saleable condition, in the original packaging, and that is not defective, can be returned for a refund or replacement within 30 days of original purchase. We offer FREE return shipping on most of our products. Returned merchandise that is not defective, may be subject to a 20% Restocking Fee, on a case by case basis. We reserve the right to refuse any returns.

Please contact us before returning any merchandise.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@treeodudes.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@treeodudes.com and send your item to: 5316 East Avenue, Countryside IL 60525. If the original item is no longer available, a refund in the amount of the price originally paid will be issued.

Defective Merchandise (if applicable)

If any merchandise sold and shipped by TreeO Dudes is faulty or defective, we will cover the cost of shipping to have the merchandise returned, so long as the claim is filed within 30 days of the original purchase date. Upon receiving the returned item, we will then either replace the item, or issue a credit for the original amount paid.

Shipping

Please contact us before returning any products.

We offer FREE return shipping on most of our products.

To return your product, you should mail your product to: 5316 East Avenue, Countryside IL 60525

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service, or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.